Putting Quality, Safety, and Experience On a Pedestal
As it reconfigures its practice for the future, New York Eye and Ear Infirmary of Mount Sinai (NYEE) is drawing generously on its pandemic-driven experience of the past. That has resulted most prominently in the creation of a Quality, Safety, and Experience initiative with the mandate from leadership to standardize across all NYEE sites meaningful improvements in how we respond to the needs of our patients as well as our physicians and staff.
“The pandemic demonstrated to us the synergies that are possible through a coordinated approach to ensure the best experience for everyone, from patients to clinicians,” says
Gareth M. C. Lema, MD, PhD, the new Vice Chair for Quality, Safety, and Experience at NYEE, and Associate Professor of Ophthalmology, Icahn School of Medicine at Mount Sinai. “I’ll be working closely with medical directors at major sites and satellite offices across the Mount Sinai Health System to build on that momentum.”